Wolters Kluwer Launches Alexa Skill to Keep Patients Engaged With Their Care Team at Home

What
You Should Know:


Wolters Kluwer, Health launches new Alexa skill, Emmi Care Plan to keep patients
engaged with their care team at home following discharge from the hospital.

– Using a natural dialogue that automatically adjusts to patient responses, customers can engage with the skill on Alexa-enabled devices simply by saying, “Alexa, ask Emmi Care Plan” to complete periodic health assessments, reminders, and additional education.

To keep health consumers engaged with their providers
while recovering at home, Wolters Kluwer, Health is
launching Emmi® Care Plan, a new Alexa healthcare skill that
restores the patient-provider dialogue after discharge simply by using the
voice service.

Every day, patients who are discharged from hospitals return
home to face the often-daunting journey of a successful recovery. For their
care providers, the stream of valuable patient information essential for
quality care decreases to the occasional phone call once patients leave the
hospital.

How Emmi Care Plan Works

Emmi Care Plan empowers patients to play a proactive role in their health, whether they are in recovery at home or are managing chronic conditions. Using a natural dialogue that automatically adjusts to patient responses, customers can engage with the skill on Alexa-enabled devices simply by saying, “Alexa, ask Emmi Care Plan” to complete periodic health assessments, reminders, and additional education.

How are you feeling today? Have you used a rescue inhaler? Have you smoked or been around someone smoking today? Are you taking your medications?

Jason Burum adds, “For providers, the Emmi Care Plan skill adds a new layer of interaction to stay connected to consumers using the Alexa-enabled devices that are already an integral part of their day-to-day activities.” As clinicians engage with patients over time, they will gain new insights on their care journey at home. When risks for a change in the patient’s condition are identified, their care team is notified for follow-up.

Integration with Health System & Clinical Workflows

The new skill is part of Wolters Kluwer’s EmmiTransition solution which
keeps patients connected to their care teams post-discharge
through empathetic voice design, interactive phone calls and now, Alexa-based
interactions. EmmiTransition can be seamlessly integrated in a healthcare
system’s IT and
clinical workflows. Patients can access the Alexa skill through
participating healthcare providers by using an Alexa-enabled
smart speaker or device.

The new skill focuses on chronic conditions
like COPD, and targets health challenges that not only incur high costs
for patients and hospitals, but also exact a high toll on a patient’s
quality of life. By giving the care team access to connect with patients via Alexa-enabled
devices, they have visibility to a more longitudinal stream of patient
condition information. As a result, they can tailor and optimize care plans
in real-time, with an aim to improve engagement and outcomes.

Early feedback from test users has been overwhelmingly
positive, saying the skill “made them feel heard, cared for, and
offered encouragement.” Other feedback included “easy to answer the questions,”
“the skill was efficient and well-planned,” and they liked “not
having to speak to a human.”

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