What do you look for/avoid when considering the adoption of new tech?

Apologies if these types of posts aren’t allowed here, as it’s not my intention to spam your sub or fill it with annoying content. For context, I’m a part of a team working on the development of a cloud-based platform to improve patient engagement, research infrastructure, automation of analytics, etc. (I’m not here to advertise and will be abstaining from sharing our company’s name). We’re lucky in that we’ve been finding when demoing our platform we garner a lot of interest across almost every group of the hospital in terms of considering implementation, aside from IT. We have yet to hear concrete feedback as to what the apprehension is from the IT groups we’ve communicated with. Things tend to just go silent. We’re trying to better make sense of what our missteps may be, since the last thing we want to do is make any group in the hospital feel like they’re not a stakeholder. For context, implementation costs are low, we integrate easily with all major EHRs (and have specialists who perform the integration), and the patient data is HIPAA compliant, cloud compliant, and HITRUST compliant. So with your limited knowledge of our platform, I’m curious as to what the potential questions you’d ask or what the potential concerns would be when considering adoption? Again, I’m not here to actually answer the hypothetical questions or to advertise, so I won’t be in the comments desperately trying to sell. More than anything I am just seeking to hear firsthand about your mindset (the good, the bad, and the ugly) when considering bringing in something new so I’m able to see things from your perspective. If you made it this far, thank you!
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