2. DATA COLLECTED
DATA STORAGE LOCATION
We are EU based company and operate web servers hosted within EU. Our hosting provider Amazon Web Services (‘AWS’) adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant.
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
To receive product support, you have to have one or more Eksido purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support and other customer services.
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party JIRA ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. JIRA adheres to the EU/US “Privacy Shield”
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
Information submitted through the contact form on our site is sent to our company email, hosted by Google. Google adheres to the EU/US “Privacy Shield” policy
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
CASES FOR USING THE PERSONAL DATA
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.